NACA Animal Control Officers Practice Test

Which of the following tactics can help build trust during an interview?

1. Using technical language to impress

2. Employing tag questions to elicit responses

3. Providing leading statements to guide answers

4. Maintaining a final and stern demeanor

The correct answer is: Employing tag questions to elicit responses

Employing tag questions to elicit responses is a tactic that can help build trust during an interview because it encourages open dialogue and makes the interviewee feel more comfortable. Tag questions, which are short phrases added to the end of a statement that invite agreement or elaboration (e.g., “It was a challenging day, wasn’t it?”), can create a more conversational atmosphere. This approach shows that the interviewer is not solely focused on extracting information but is also interested in the interviewee's perspective and thoughts. By using tag questions, the interviewer demonstrates empathy and creates an opportunity for the interviewee to share more, which can lead to a deeper understanding. This technique fosters a collaborative environment, as it positions the interviewer as an ally rather than an adversary, ultimately leading to stronger communication and rapport.